The fourth edition of Health & Protection’s international private medical insurance (IPMI) service ratings measuring the performance of providers across the sector is now available.
This year 20 providers have been reviewed and rated by Health & Protection readers.
In all, seven providers achieved the coveted Five Star rating this year – the highest figure so far.
April International and Bupa Global retained their Five Star rankings from last year and were joined by Cigna Global, UnitedHealthcare Global, IMG, Crispin Speers & Partners, Freedom Health Insurance and General & Medical Healthcare.
A further five providers earned Four Star ratings, four achieved Three Star ratings and four received Two Star marks.
More than 200 intermediaries were surveyed for the Service Ratings.
The Health & Protection IPMI Service Ratings cover providers in the international private medical insurance market.
Ratings are based on independent market research conducted with more than 200 verified advisers, consultants and brokers.
Providers are ranked by intermediaries for their overall service proposition across six sub-areas:
- Appreciating and developing my business;
- Claims handling;
- Compliance support;
- Ease of use of adviser-facing technology;
- Quote and application support;
- Speed of response to queries;
- Staff expertise and problem solving.
Download the report and Service Ratings by following this link or clicking on the front cover image below.
