Holloway, the income protection specialist, has promoted Suzy Esson to the position of director of operations.
Esson will join Holloway’s Executive Team with immediate effect.
Esson joined Holloway Friendly as head of member services in May 2017 from Capita. Her role expanded in 2019 to encompass more of the operational elements of the society.
A spokesperson said she has been “instrumental in developing and implementing significant operational efficiencies within the claims, underwriting and servicing departments.”
Holloway CEO Stuart Tragheim said “I’m delighted that Suzy is joining our Executive Team as Director of Operations. Suzy’s continued passion and drive for putting the members at the heart of everything we do shines through in everything that she does. Over the past few years, she has developed and delivered significant changes which has allowed us to make a real difference for our Members and Advisers. I know she will continue to make great strides forward in her new role to ensure we continue to offer a market leading service to all.”
