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Flexible, clear and responsive communication can make all the difference to customers taking out one of the most complained about protection policies, the FInancial Ombudsman Service (FOS) has said. Illustrating her point,...

Advisers need to be clear on what is, and what is not covered in income protection (IP) polices, the Protection Review Conference 2024 has heard. This is especially important when they use...

Iress has added ex-smoker questions to income protection (IP) underwriting on its sourcing platform, extending it from term and critical illness comparisons. The firm said the ex-smoker feature - supported at launch...

The protection sector needs to focus its attention on a ruling which threatens to drive a "coach and horses" through every part of commission in financial services, according to Robert Sinclair, chief...

The government review of how employers promote healthy workplaces will include actions and recommendations to prevent people becoming unwell, support early intervention and help return to work. It also envisaged a “new...

Tyler Ogilvie, (pictured) vice president for international benefits at Penmore Financial Group based in Calgary, Canada speaks to Health & Protection about the importance of adding value, learning from his mother, why...

Benefex has bought Vebnet from Standard Life and will take over provision of flexible benefit services to 31 employers. The firms have not disclosed the cost of the acquisition but announced the...

Beagle Street has signed up to the Protection Distributors Group (PDG) Funeral Payment Pledge to offer payments for funeral expenses for customers where bereavement claims may be being delayed. The insurer, which...

Following its acquisition of AIG Life UK, Aviva has signed a five-year partnership deal with the NatWest Group for the distribution of its protection insurance products through NatWest’s UK retail banking brands...

A trio of cancer-beating opera artistes, including a soprano, tenor and a pianist, is aiming to give voice to the 77,000 people waiting more than two months for cancer treatment since getting...