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FCA warns firms not to engage in ‘sludge’ practices obstructing complaints
The Financial Conduct Authority (FCA) has warned firms not to engage in so called "sludge" practices such as discouraging customers from taking actions such as switching provider or in designing overly long-winded...
Read moreIPTF releases dates for IPAW 2023
The Income Protection Task Force's (IPTF) Income Protection Awareness Week (IPAW) is returning for a third year in September. The event will take place online between 18 and 22 September and aims...
Read moreMattioli Woods sees rising employee benefits revenue help push profits up 76%
Mattioli Woods has seen revenues from its employee benefits business grow 16% year-on-year, helping to boost profits by 76% in the first half of the year. According to interim results for the...
Read moreBest Protection Adviser profile Roy McLoughlin: ‘I was able to tell the story about mental health – one of the biggest issues of the day’
As the first in a series of profiles with Health & Protection Awards 2022 winners, Cavendish Ware associate director Roy Mcloughlin explains why the adviser’s role has never been more important as...
Read moreCirencester Friendly appoints strategic partnership manager from IPipeline
Cirencester Friendly has appointed Jo Wilkie as strategic partnership manager. She was most recently a senior product manager at IPipeline - her second spell at the technology firm. Wilkie has also worked...
Read moreWho do you rate highly? Have your say on IPMI provider service
Voting for the Health & Protection International PMI Provider Service Ratings 2023 is open and we want to hear from intermediaries around the world. You can vote to recognise those IPMI insurers...
Read moreRobyn Allen joins Openwork as partnership development manager
Robyn Allen is ending her time as a protection adviser and joining the Openwork Partnership as a partnership development manager. Allen (pictured), who is known for her lively presence online, announced the...
Read moreSimplyhealth appoints Tina Kennedy as consumer product director
Simplyhealth is appointing Tina Kennedy to the newly created role of product director of its consumer businesses. Kennedy (pictured) will have full accountability for the profit and loss of the consumer business...
Read moreFCA cites PMI limited consultant lists as maximising fair value of products
The Financial Conduct Authority (FCA) has highlighted the use of consultant lists by private medical insurance (PMI) providers as a method of ensuring products provide value to customers. The regulator used the...
Read moreComplying with Prod not enough for protection insurers to meet Consumer Duty – FCA
The Financial Conduct Authority (FCA) is warning protection product providers that simply complying with fair value rules they are already subject to will not be enough to meet Consumer Duty requirements. The...
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