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HCA overhauling patient feedback to monitor consultants and track recovery
HCA Healthcare is unifying the way it collects data from patients to monitor consultant performance, track post-procedure progress and deliver better outcomes. Cliff Bucknall, chief medical officer at HCA Healthcare, (pictured) explained...
Read moreIPAW: Ask customers instead of telling them about need for protection
Advisers should ask customers about the risks associated with them not being able to meet mortgage payments, rather than reeling off the benefits of income protection cover to them. The panel on...
Read moreSteward steps down as FCA’s executive director of enforcement
Mark Steward is stepping down as the Financial Conduct Authority's (FCA) executive director of enforcement and market oversight after seven years with the regulator. Steward joined the FCA in 2015 and will...
Read moreIPAW: MAB’s Walton reveals stark impact of severe illness after not rearranging IP
Mortgage Advice Bureau (MAB) protection proposition director Andy Walton has revealed how failing to properly rearrange his income protection (IP) cover for a new job hit him hard when he fell seriously...
Read moreFCA ‘frustrated’ with fair value product assessments as opposing lines drawn by advisers and providers
The Financial Conduct Authority (FCA) has admitted it is frustrated with the way fair value pricing assessments for insurance contracts have been conducted throughout the industry. The regulator accepted the process has...
Read moreImplementation plans must be well thought out and engage with Consumer Duty substance – FCA
Firms need to ensure their Consumer Duty implementation plans due at the end of this month are well thought through and engage with the substance of the Duty, the regulator has said....
Read moreConsumer Duty does not mean firms will pay more in redress – FCA
The Financial Conduct Authority (FCA) has said it’s incoming Consumer Duty does not mean firms will be paying more in redress to customers when things go wrong. However, the regulator added the...
Read moreWorkplace menopause education should be for everyone – Towergate
Menopause education in the workplace must be targeted at all employees - not just those going through the menopause, according to Towergate Health & Protection. Marking World Menopause Day, Debra Clark, head...
Read moreChancellor announces economic advisory council
Chancellor of the exchequer Jeremy Hunt revealed plans for a new economic advisory council along with confirmation of a roll back of most of the tax measures announce by predecessor Kwasi Kwarteng....
Read moreAxa Health targets patient safety with hospital chiefs’ meeting and comparison dashboard
Axa Health is introducing a range of measures to tighten up practice and compare and inform hospitals and healthcare providers around clinical performance and patient safety. The insurer is working on a...
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McLean moves to Axa Health as senior propositions manager from Cigna
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Pressure on protection insurers as cancer incidence and survival rise – analysis
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Why the US healthcare system is so complicated: A practical guide for global employers – UnitedHealthcare Global
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Growing insurance provision to help fix social care requires collaboration, incentives and cross-channel thinking – analysis
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How do we keep more people well enough to thrive in work and life? – Atkinson
