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The Openwork Partnership has appointed Rob Barker as chief executive officer. Over a 30-year career, Barker (pictured) has held senior leadership roles in the insurance, wealth management and protection sectors. He was...

The Financial Ombudsman Service (FOS) is consulting on changes to its case fees depending on which stage they are resolved and potentially on the outcome, enforcing a "polluter pays" approach. No fee...

The most recent Independent Healthcare Providers Network (IHPN) industry barometer found workforce recruitment, training and development to be among the biggest challenges for healthcare quality and safety. In response, 58% of IHPN...

The Financial Services Consumer Panel (FSCP) has slammed the practice of loaded premiums as being “contrary to the consumer interest” and not offering fair value. The representative body also welcomed the Financial...

The Association of Medical Insurers and Intermediaries (AMII) is the latest trade body to raise concerns over Lord Kinnock's call for VAT to be applied on private healthcare. The trade body argued...

Reassured is working with Voyc in a bid to improve customer outcomes by monitoring all customer calls. The AI-powered conversation monitoring platform enables Reassured to provide near real-time feedback to agents, the...

Denis Global has joined the Association of Medical Insurers and Intermediaries (AMII) as a corporate member. The firm providing third-party administration solutions through its Software-as-a-Service platform and as an outsourced services provider....

Authorised firms will need permission from the Financial Conduct Authority (FCA) to begin using appointed representatives (ARs), as part of a Treasury overhaul of the sector published today. Protection under the Financial...

Iress has eliminated its deputy group CEO position with Harry Mitchell leaving the business after two years. The move was revealed in the technology firm's half year results which also showed double-digit...

The Financial Ombudsman Service (FOS) has corrected its latest complaints figures for private medical insurance (PMI) and income protection products (IP) after Health & Protection questioned the original data. As a result,...