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Artificial intelligence (AI)-  especially real-time transcription and large language models - is revolutionising customer service in highly regulated industries such as insurance and can ensure a much better customer experience.  That is...

Legal & General has added two conditions to its group critical illness (CI) cover.. The two conditions are long-term autoimmune disease, systemic lupus erythematosus, as well as primary pulmonary arterial hypertension which...

Doctor Care Anywhere (DCA) has agreed a deal with Santé Group to provide its virtual GP (VGP) services as part of Santé’s wider wellbeing solutions. Zoe Sullivan, chief customer officer at Doctor...

Brokers need to be engaging with clients more than once a year and virtual meetings services like Teams are proving a potent way of maximising this engagement. This is according to Chloe...

Employers must comply with Health and Safety Executive (HSE) occupational risk assessments requirements - not least as failure to do so can form the basis of successful personal injury or injury to...

Six in 10 employers now say they communicate the health and wellbeing support on offer to their employees more regularly. However despite this only 39% of employers believed their employees had a...

HCML has appointed Carolyn Derrington (pictured) as head of healthcare trusts. Derrington's career in corporate health spans more than 35 years. Up until March last year she was at Bupa where she...

Howden has confirmed it has acquired advice firm Benefits Advisory Services (BAS) for an undisclosed sum. While Howden would not disclose the amount it paid for BAS, it did reveal BAS will...

Artificial intelligence (AI) is a major buzzword at the moment, as businesses large and small, including those in the international private medical insurance (IPMI) sector, consider their future and how they should...

The deadline is arriving for advisers to enter The UK Health & Protection Awards 2025. Entries can be submitted on the Awards website. Health & Protection would also like to thank all...