Individual protection House of Lords roundtable: Tackling the trust gap

As Health & Protection’s latest Individual and Business Protection Insurance Report found, the market is at one of its most dynamic and volatile states in recent memory.

Furthermore, the Financial Conduct Authority’s impending market study into the distribution of pure protection products to retail customers has added another critical development to the sector.

And so a debate worthy of the esteemed surroundings brought together some of the leading figures of the UK individual protection market for this Health & Protection House of Lords Roundtable in association with Royal London.

The session could, like so many critical ones in the chamber next door, have lasted long into the night – rather than just the morning for which the panel convened.

How to arrest the market slide, ignite momentum from the Consumer Duty and bring new people into the market was an all-consuming discussion which raised many enthusiastic insights.

Ultimately though throughout the session, as with the discussion about securing beneficiary payments, the panel found trust is a significant part of the solution to so much of the sector’s operation.

Download the roundtable supplement for the discussion by clicking the front page below or by following this link.

 

 

 

 

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