Lockton has promoted Nick Serrault to chief operating officer for its US operations.
He will remain based in Texas and will report to Lockton US president Tim Ryan.
Serrault brings two decades of experience, including nearly a decade of leadership experience at Lockton, most recently serving as COO of Lockton Dunning, the firm’s people solutions business in Texas and Louisiana.
In that role, he led the regional team through a period of consistent double-digit growth and helped position the business for long-term scalability, the consultant said.
Meanwhile, Mark Kuonen has been promoted to replace Serrault as COO of Lockton Dunning.
Based in Dallas, Kuonen will oversee operations and business development for the region, including Dallas, Plano, Houston, Fort Worth, San Antonio, Austin, New Orleans, and Baton Rouge.
Kuonen has been with Lockton for 18 years and most recently served as executive vice president and core health and welfare practice leader.
In that position, he led a significant restructuring effort, helping the team scale while enhancing client service and creating new opportunities for Lockton’s industry-leading talent.
Ryan said: “Nick is a trusted leader with a strong track record of success and I’m excited to partner with him.
“He’s helped one of our largest and most innovative people solutions operations thrive and now he’ll bring that same focus and impact at a national level.”
Serrault said: “Working with the Lockton Dunning team has been one of the highlights of my career.”
Steve Idoux, CEO of Lockton Dunning said: “Mark has helped shape our strategy, drive our growth, and mentor the next generation of leaders.
“He knows our business and our culture, and he’s the right person to lead our operations into the future.”
Kuonen said: “This place has been home for a long time and I’m honoured to take on this new role,
“We’ve built an incredible team and a strategy that’s working, and we are well positioned for long term growth and continued success”.
