Mortgage Advice Bureau (MAB) has deployed a financial vulnerability assessment tool across its broker network.
Developed by Comentis, the tool aims to improve identification of and help to support vulnerable customers. It will be rolled out to MAB’s adviser network in August 2025, following a four-month trial.
It also enables customers to input additional information about their circumstances to create more consistent, accurate data, and increase identification rates.
Paul Gill, group chief risk officer at Mortgage Advice Bureau, said: “We’re excited to be implementing the Comentis tool across MAB.
“This development is key to helping MAB ensure we continue to meet the Consumer Duty requirements.”
Jonathan Barrett, CEO at Comentis, added: “Following a successful trial, we’re delighted to be supporting Mortgage Advice Bureau with the implementation of our tool.
“The mortgage sector has a vital role to play in safeguarding vulnerable customers, particularly as regulatory focus continues to increase, especially around identification, support and data.
“Implementation of this tool is a significant step forward in ensuring mortgage intermediaries meet these crucial obligations, ensuring that vulnerable customers receive the support they need and deserve.”
