Massachusetts Mutual Life Insurance Company has given Sears Merritt an expanded role heading up its enterprise technology and experience (ETX) organisation.
In his new role Merritt is responsible for leading technology-based strategies with oversight of the company’s technology and data, digital experience, platform transformation, and cybersecurity areas.
He also joins the firm’s executive leadership team, reporting to chairman, president and CEO, Roger Crandall.
Merritt has held several roles at the business over the past eight years in the areas of data science, strategy, architecture, and technology.
He was most recently head of technology and data and has played an integral role in developing MassMutual’s data science and analytics team.
He has also been instrumental in embedding data science, machine learning and artificial intelligence into many aspects of the insurer’s business and operations.
Crandall said: “Utilising technology and data in meaningful ways to meet our customers’ evolving needs and expectations is one of our biggest challenges and opportunities.
“I’m confident Sears will lead bold strategies that will ultimately result in a superior experience for our policyowners, customers, distribution partners, and employees.”
