MetLife UK paid more than 27,000 claims in 2024 to individual protection (IP) customers, totalling more than £27m.
Claims data shows an average of 108 accident and illness claims are paid every day to people who have been hospitalised through illness or had an injury.
Claims paid include 15,337 hospitalisations and 9,664 broken bones.
The insurer paid out £27,058,980.32 in 2024.
The protection and employee benefits provider approved and paid 27,112 claims, averaging 108 accident and illness payments every day, to its individual protection customers providing financial support to people when they need it most.
Due to the nature of the products, the claims help customers cover their everyday outgoings, meaning that they don’t need to rely on savings or family members to help support them whilst they recover.
The claims analysis shows that more than 15,000 (15,337) hospitalisation claims were paid, as well as 9,664 broken bone claims.
The business also approved 702 lifestyle claims, and 711 funeral benefit claims from non-accidental death.
Claims paid out to cover hospital stays for sickness included common illnesses such as asthma and diabetes.
Dominic Grinstead, CEO of MetLife UK, (pictured) said: “Supporting our customers and offering that much needed financial lifeline when times are tough is our number one priority.
“No one wants to think about having an accident or illness, but we want to make sure that if it does happen, we minimise any issues our customers face.
“At a time when people need to rest and recover, added financial stress can hinder and lengthen the recovery time.
“That’s why we ensure claims are paid as quickly as possible. And this has and continues to be key to our offering and the service we strive to provide.
“Our claims philosophy is built on trust that one day, when you really need it, we will deliver what you expect from us – to pay your claim in a timely manner, with no fuss and with an understanding of what has happened to you.
“A total of 27,000 claims paid in just one year is a huge number by the industry’s standards, and it makes me proud to say that we were there when our customers needed us.”
