news

The Association of Mortgage Intermediaries (AMI) has appointed Stephanie Charman as its next chief executive. Charman (pictured) who succeeds Robert Sinclair, joins the trade body on 24 February 2025 from Sesame Bankhall...

TikTok has a space when engaging younger demographics, but advisers need to be mindful of customers switching off from the platform to take better care of their mental health. This is according...

Advisers should use the sort of language they would use with friends when out for a coffee or a pint. This is according to Robyn Rainsley, marketing manager at Holloway Friendly, who...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following significant rises last year. Latest data from the FOS showed complaints received...

Kim Powell is leaving ActiveQuote after 11 years with the advice firm. Powell, who is now partnerships manager, joined ActiveQuote in 2013 as a protection consultant. Announcing her departure Powell (pictured), said...

Government is launching a call for evidence ahead of the launch of a men's health strategy next year. This is according to health and social care secretary, Wes Streeting (pictured), who was...

The Financial Conduct Authority (FCA) has announced four significant changes to its naming and shaming rules in response to feedback to an initial April 2024 consultation on proposals for a measured increase...

Consumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct Authority’s (FCA) latest five-year plan. The regulator also emphasised the importance of...

Flexible, clear and responsive communication can make all the difference to customers taking out one of the most complained about protection policies, the FInancial Ombudsman Service (FOS) has said. Illustrating her point,...

Advisers need to be clear on what is, and what is not covered in income protection (IP) polices, the Protection Review Conference 2024 has heard. This is especially important when they use...