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British Friendly adds HealthHero virtual GP service replacing Square Health
British Friendly has appointed HealthHero as its virtual GP provider, replacing previous provider Square Health. Confirming the appointment, British Friendly told Health & Protection: "We have chosen HealthHero as our partner for...
Read moreSocial media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...
Read moreBeagle Street one step closer to entering the intermediary space
Life and critical illness insurance provider Beagle Street is set to entering the intermediary space next year. One step towards that was achieved with the launch of Beagle Street’s direct to consumer...
Read moreIndividual Protection House of Lords Roundtable: A shared responsibility to be better for bereaved claimants
This discussion took place before the Financial Conduct Authority published its critical review of how insurers are managing the life claims process. Health & Protection’s latest Individual & Business Protection Report...
Read moreFCA critical of ‘rubber stamped’ Consumer Duty board reports
The Financial Conduct Authority (FCA) has released its findings on the quality of Consumer Duty board reports pointing out the areas of good practice and areas for improvement – and is critical...
Read moreSesame Bankhall appoints DA distribution director
Sesame Bankhall Group (SBG) has appointed Claire Cherrington as directly authorised (DA) distribution director, subject to approval from the Financial Conduct Authority (FCA). Her appointment is the fourth addition to SBG’s executive...
Read moreNHS waiting list bounces back up by nearly 32,000
The NHS waiting list for treatment in England bounced back up by almost 32,000 in October. According to the latest data, there were 7,541,373 treatment pathways waiting to be completed in October,...
Read moreFirms will get £175 refund from CMCs for failed FOS complaints
Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....
Read morePhil Jeynes leaving Reassured after returning to ‘full health’
Reassured director of corporate strategy Phil Jeynes is leaving the business at the end of the year. After more than five years at the broker firm including as a member of the...
Read moreFOS cases up almost 100,000 but fees unchanged
The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...
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Why the US healthcare system is so complicated: A practical guide for global employers – UnitedHealthcare Global
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