news

HSBC Life is introducing a protection adviser support team which pledges faster replies to queries. “Advisers will be able to receive faster replies via phone or email from the specialist team on...

The Exeter saw its membership rise by 5.8% to 146,385 in 2024 as private medical insurance (PMI) and income protection (IP) saw strong growth, but life insurance and cash plans sales dipped....

Aviva has extended its access to Circle Health Group (CHG) facilities by signing a fresh four-year deal.  It means Aviva customers will be able to continue to access CHG’s national network of...

Unum has been using artificial intelligence (AI) to help it identify policy definitions in its group risk products which can be improved. The insurer has also cut claims decision times for cancer...

Bupa Global has launched updated international private medical insurance (IPMI) retail plans in Hong Kong. The insurer rolled out the changes for individuals and families last week. It said the refreshed plans...

Shepherds Friendly has announced the appointment of Michael Williams as its first chief change officer.  In the role Williams will lead key transformation initiatives and ensure they are aligned with the organisation’s...

Axa Global Healthcare has appointed James Swatton to the role of senior distribution leader – Asia.  Swatton (pictured) will be based in Hong Kong and will be responsible for Axa Global Healthcare's IPMI...

The Chartered Insurance Institute (CII) is publishing guidance on managing customer vulnerability while remaining GDPR compliant to help promote data sharing across the industry. The body noted there were “widespread misconceptions about...

The Protection Distributors Group (PDG) has named 12 insurers as meeting the criteria to be signatories to its Claims Charter for 2025, compared to eight last year.   The 12 insurers that...

Intermediary confidence in the international private medical insurance (IPMI) market has dipped to levels seen following the Covid-19 pandemic, Health & Protection’s latest IPMI Report has found. In contrast provider confidence in...