Cash plans

Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...

Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....

The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...

Brown & Brown has bought advice firm and employee benefits consultancy Drewberry for an undisclosed sum. Following the completion, Drewberry will operate as part of Premier Choice Group (PCG), Brown & Brown’s...

The incoming chief executive of the Care Quality Commission (CQC) has admitted the under-fire regulator must “urgently improve” and will focus on problems with its technology and methods. Sir Julian Hartley’s inaugural...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following significant rises last year. Latest data from the FOS showed complaints received...

The Financial Services Compensation Scheme (FSCS) is expecting a third consecutive year with no additional levy for advisers operating in the protection and health insurance sectors. Those working in the mortgage broker...

Advisers, intermediaries, insurers and other financial services firms could be forced to pay fees for complaints made to the Financial Ombudsman Service (FOS) when they are submitted. This would reverse the current...

The Financial Ombudsman Service (FOS) will introduce a £250 case fee for complaints submitted by claims management companies (CMCs) and other professional representatives. Meanwhile the Financial Conduct Authority (FCA) is consulting on...

The Labour government has requested both leading financial regulators to review the rules governing mutual organisations to “unlock the full potential of the mutual and cooperative sector in the UK”. Economic secretary...