Cash plans

The incoming chief executive of the Care Quality Commission (CQC) has admitted the under-fire regulator must “urgently improve” and will focus on problems with its technology and methods. Sir Julian Hartley’s inaugural...

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following significant rises last year. Latest data from the FOS showed complaints received...

The Financial Services Compensation Scheme (FSCS) is expecting a third consecutive year with no additional levy for advisers operating in the protection and health insurance sectors. Those working in the mortgage broker...

Advisers, intermediaries, insurers and other financial services firms could be forced to pay fees for complaints made to the Financial Ombudsman Service (FOS) when they are submitted. This would reverse the current...

The Financial Ombudsman Service (FOS) will introduce a £250 case fee for complaints submitted by claims management companies (CMCs) and other professional representatives. Meanwhile the Financial Conduct Authority (FCA) is consulting on...

The Labour government has requested both leading financial regulators to review the rules governing mutual organisations to “unlock the full potential of the mutual and cooperative sector in the UK”. Economic secretary...

The NHS waiting list for treatment in England dipped by 70,000 in September although it remained around 7.6 million where it has been for a year. According to the latest data, there...

The UK Health & Protection Awards 2024 supplement is out now with all the highlights from the night. It includes all the winners, shortlists, photos from the night and insight into the...

The winners of the UK Health & Protection Awards 2024 were revealed at a magnificent gala ceremony at the London Hilton Park Lane. Watch the video highlights below of the night, including...

  Claims are the moment of truth for insurers, offering a chance to build loyalty and gather data. The claims process also involves beneficiaries, and a smooth experience can help retain clients...