Individual

  Claims are the moment of truth for insurers, offering a chance to build loyalty and gather data. The claims process also involves beneficiaries, and a smooth experience can help retain clients...

Chancellor Rachel Reeves provided a massive finacial boost to the NHS with a £22.6bn increase in the day-to-day health budget and a £3.1bn increase in the capital spend over this year and...

Chancellor Rachel Reeves’ first Labour Budget for 14 years includes £40bn in tax rises. Delivering the Budget in Parliament, Reeves (pictured) openly announced the increased tax revenue early in her statement. She...

Iain McMillan, Bupa director of distribution – business and specialist products, is to retire from 1 January 2025. McMillan (pictured) has spent more than 30 years within the industry including the last...

Moving to a digital first approach is one of the most significant challenges for insurers in servicing the needs of modern customers. This can require significant technological investment in financial and other...

Allianz Partners is making its healthcare top-up plan, Elevate, available across the European Union (EU) and European Economic Area (EEA). Designed and sold through Allianz Partners' health brand, Elevate was previously known...

The Independent Doctors Federation (IDF) has called on Bupa to reconsider its latest increase in fees for consultants, claiming the new rates remain "out of step with inflationary pressures and escalating operational...

Bupa has made a series of concessions to medical practioners including increasing fees, the launch of a consultant panel and a commitment to regularly reviewing fees in future. It is also reviewing...

Private medical and health insurance is proportionally the second most complained about financial product - and it is getting worse. Latest data from the Financial Conduct Authority (FCA) showed the product line...

More people are struggling to see an NHS GP, capacity pressure on dental services remains and demand for mental health services is continuing to grow, according to the healthcare regulator. The Care...