SME

The Consumer Duty will not be applied retrospectively to complaints received by it and the Financial Ombudsman Service (FOS), the Financial Conduct Authority (FCA) has emphasised. The regulator repeated its assertion about...

Company leaders are not routinely exchanging their generous private medical insurance cover for whole of workforce solutions. This is according to a panel of adviser experts, who took part in a panel...

Insurers need to proactively ensure second-hand trauma experienced when handling distressing claims is understood across the sector. This is according to a report from the 2022/23 Chartered Insurance Institute (CII) New Generation...

Insurers can guard against greenwashing and even greenhushing by being very specific about their environmental, social and governance (ESG) goals and contextualising them effectively. This is according to Jack Roper, group head...

Artificial Intelligence (AI) can create opportunities to monitor the mental wellbeing of their workforce, according to Steve Herbert, employee benefits, wellbeing and reward consultant. Kicking off the second day of Health &...

The use of artificial intelligence (AI) in healthcare is increasingly becoming an expectation among providers and customers alike. This is according to Yasmin Greenaway, CEO and founder of Dermie.AI, (pictured) who was...

Insurers have conceded that service levels have not been where they would have liked over the last year and admitted the industry was caught out by the scale of the surge in...

January 2024 has already delivered yet another year-on-year increase in terms of claims volumes on the same period last year. This is according to Fiona Booth, head of external affairs and stakeholder...

Some large corporate clients are seeing PMI premium renewal increases of more than 60%, Health & Protection's second annual Health Summit has heard. Speaking at the Summit, Brett Hill, head of health...

Health insurer DKV has appointed Fernando Campos as CEO. Campos (pictured) will take over on 1 April from an executive committee that took over the running of the organisation in March 2023,...