SME
Assessor sees ‘big shift’ in FOS complaints needing further work
There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...
Read moreWorkplace benefits costs and sickness absence rise at FOS
Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...
Read moreFOS hit only two of six key outcome targets but slashes case backlog
The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...
Read moreFCA not expecting judicial review of Consumer Duty
The Financial Conduct Authority (FCA) has said it does not expect a judicial review of its Consumer Duty after a question posed at its annual public meeting last month suggested the regime...
Read moreNFP enters Irish PMI market with broker acquisition
Benefits consultant NFP has expanded its health insurance offering into Ireland with the acquisition of Dublin-based health and life insurance adviser Tailored Finance Limited. The move marks NFP's first healthcare-focused acquisition in...
Read moreSupporting vulnerable customers is about data consent – Gething
To fulfil Consumer Duty regulatory requirements, firms in the financial services sector will need to hold data about the vulnerability of their customers. And to use this data effectively, firms will need...
Read moreFOS rules out charging CMCs in funding overhaul
The Financial Ombudsman Service (FOS) is to further consult on changes to its funding formula next month, but has ruled out charging claims management companies (CMCs) and other professional representatives or charging...
Read moreBillions for NHS unlikely to reduce soaring PMI demand – AMII
The government's £6.6bn additional funding for the NHS over the next two years will have little impact on spiralling demand for private medical insurance (PMI). This is according to advisers Health &...
Read moreEffective evaluation and planning key to financial wellbeing for clients
Advisers should focus on helping clients realistically get to the bottom of their financial stresses and develop and implement and a plan that enables them to maintain their 'financial wellbeing' smile, according...
Read moreFinancial stress hitting employee health and productivity – Unum
Financial stresses are hitting employee physical and mental health and already impacting workplace productivity with the damage expected to continue next year. According to research from Unum, the stress of worrying about...
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