SME
Complaints down 40% as scams and customer service biggest issues – FOS
The number of complaints received by the Financial Ombudsman Service (FOS) fell 40% to 165,263 in 2021/22, down from 279,146 in 2020/21, but the precentage of complaints upheld rose. Overall, across the...
Read moreFinancial advice qualifications ‘unattainable’ for dyslexic people – Knowles
Advice firm Cura Financial Services has warned the current additional support options made available are not enough for dyslexic people trying to take qualifying exams and appealed for further work on the...
Read moreFour in 10 employees suffered financial shock since onset of pandemic – WTW
More than four in 10 employees have suffered a financial shock over the past two years such as a cut in hours, significant medical expenses or being a victim of fraud, according...
Read moreRolling out menopause plans makes a real difference to attracting talent – Bupa
The Workplace Health Insights series brings you the latest healthcare trends, interviews with medical experts and specialist insight from Bupa: all designed to keep you and your organisation one step ahead....
Read moreWho derives greater benefit from a non-advised sale? – Walters
The advised versus non-advised debate currently bubbling away in the industry is a fascinating one. Is this a battle between the dark side and the light, or between innovators trying to push...
Read moreIntroducing… Juliette Meads, Vitality
Juliette Meads, national account manager at Vitality, speaks to Health & Protection about having insurance in the blood, suffering from imposter syndrome and why she models herself on the Queen of the...
Read more‘Dealing with someone new I continue to hide aspects of myself’ – Bekker
Quintus Bekker, operations efficiency champion at Vitality, speaks to Health & Protection about not being comfortable talking about his other half, changing attitudes in the sector and the importance of having a...
Read more‘Stark warning’ as female leadership in financial services stagnates
Female representation among senior management in the financial services industry has stagnated with little progress made in 2021, according to the annual review of the Women in Finance Charter. The government’s Women...
Read more‘Financial services sector is not diverse and inclusive’ – FCA
The Financial Conduct Authority (FCA) does not believe the financial services sector is diverse and inclusive and emphasised that diversity and inclusion is a good thing for firms and the markets they...
Read moreBupa and HCA combine on specialist bowel cancer pathway
Bupa and HCA Healthcare are combining on a specialist bowel cancer diagnosis and treatment pathway for the insurer’s members. Specialist centres have been formed at three hospitals in London which will offer...
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McLean moves to Axa Health as senior propositions manager from Cigna
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Pressure on protection insurers as cancer incidence and survival rise – analysis
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Why the US healthcare system is so complicated: A practical guide for global employers – UnitedHealthcare Global
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Growing insurance provision to help fix social care requires collaboration, incentives and cross-channel thinking – analysis
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One of my four leadership principles led to genesis of Vitality parent – Gore
