SME
Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service (FOS) are among a series of improvements financial services firms can make...
Read moreFCA critical of ‘rubber stamped’ Consumer Duty board reports
The Financial Conduct Authority (FCA) has released its findings on the quality of Consumer Duty board reports pointing out the areas of good practice and areas for improvement – and is critical...
Read moreFirms will get £175 refund from CMCs for failed FOS complaints
Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service (FOS) is not won by the claims management company (CMC) submitting it....
Read moreFOS cases up almost 100,000 but fees unchanged
The Financial Ombudsman Service (FOS) is holding its fees for advisers and intermediaries at the same level for the next year despite a near-100,000 surge in cases this year. Complaint cases submitted...
Read moreBroadway hires senior health and wellbeing consultant from Reich
Broadway Insurance has appointed Melissa Jayne Golder as senior health and wellbeing consultant. Golder's appointment reunites her with Broadway director of healthcare, Emma Wood, who she previously worked with at Reich Healthcare....
Read moreFCA outlines insurance fair value and claims handling as Consumer Duty priorities
The Financial Conduct Authority (FCA) has identified fair value outcomes, including the impending pure protection market review, and claims handling within life insurance as part of its ongoing priorities for the Consumer...
Read moreGallagher buys AssuredPartners for $13.45bn
Arthur J. Gallagher & Co is buying fellow multinational intermediary AssuredPartners for $13.45bn, approximately £10.56bn, from private equity firm GTCR. Gallagher said it expected to save around $160m through synergies between the...
Read moreDoctor Care Anywhere appoints EMed president as CEO
Doctor Care Anywhere Group has appointed Laura O’Riordan as CEO. Her latest role was as president at EMed Healthcare UK which was previously known as Babylon Health. But she has also held...
Read moreMajority of UK employees would swap treats for health and wellbeing benefits – Unum
The majority of UK employees would swap small monthly treats for access to better health and wellbeing benefits, according to research from Unum UK. The provider's research of 500 employees across UK...
Read moreMost SMEs planning to increase employee benefits such as PMI – Howden
More than three-quarters (77%) of small and medium-sized enterprises (SMEs) intend to revamp their employee benefits packages, according to Employee Benefit Trends in UK SMEs, a report from Howden Employee Benefits with...
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