Individual Protection

The Exeter has appointed former Legal & General General Insurance operations director Claire Hird as customer service director. Hird (pictured) joined the mutual this month and will oversee the underwriting, claims, and...

The Financial Conduct Authority (FCA) has emphasised that its Consumer Duty applies equally to services such as advice and distribution as it does to products. The regulator also highlighted that insurers cannot...

Firms' target markets are always likely to include vulnerable people so the Consumer Duty requires them to consider whether their products have features that risk harm to all customers - including those...

Parents are more likely to be worried about money and the risk of being unable to work through serious illness or injury than those without dependents, but the vast majority have failed...

The second half of 2022 had the highest mortality rate in twelve years, including the two previous years of the pandemic, according to analysis from the Continuous Mortality Investigation (CMI) conducted by...

Scottish Friendly has appointed Stephen Campbell as chief operating officer. Campbell has over 25 years’ experience within the financial services industry and has held a number of senior executive positions, most recently...

MetLife UK has promoted Justin Harper to head of propositions for the UK - taking responsibility for both individual and group protection. Harper joined MetLife back in September as individual protection product...

The Chartered Insurance Institute (CII) has appointed leaders of the Society of Insurance Broking (SIB) and Society of Claims Professionals (SOCP). YuTree Insurance director Laura Hancock takes over as chairwoman of the...

Cancer, musculoskeletal (MSK) problems, and mental health concerns were the three conditions most referred to RedArc in 2022. The support organisation's patient data shows that cancer and musculoskeletal issues were up by...

Two in five people in the UK may have suffered financial abuse, according to research from Aviva. The research found women were more likely to experience such abuse with nearly half of...