Individual Protection
FCA rejects no claims discount and ‘polluter pays’ approach to fees
The Financial Conduct Authority (FCA) has rejected the possibility of a no claims discount to its annual fees for firms which have no complaints upheld by the Financial Ombudsman Service (FOS). It...
Read moreFewer than 100 complaints about protection and health insurance advice – exclusive
Fewer than 100 complaints were made against advisers regarding the most common protection and health insurance products in the last year, Health & Protection can reveal. Data from the Financial Ombudsman Service...
Read moreHealth and protection advisers face 3.5% levy hike but FCA eases minimum fees
Advisers in the health and protection insurance sectors face a 3.5% increase in the fees they have to pay to the Financial Conduct Authority (FCA) during 2022/23. Firms operating in these markets,...
Read moreComplaints down 40% as scams and customer service biggest issues – FOS
The number of complaints received by the Financial Ombudsman Service (FOS) fell 40% to 165,263 in 2021/22, down from 279,146 in 2020/21, but the precentage of complaints upheld rose. Overall, across the...
Read moreFinancial advice qualifications ‘unattainable’ for dyslexic people – Knowles
Advice firm Cura Financial Services has warned the current additional support options made available are not enough for dyslexic people trying to take qualifying exams and appealed for further work on the...
Read moreT&Cs better for LGBTQ+ but no protection insurers have non-binary option – Skelton
Krystle Skelton, customer relations adviser at Cura Financial, speaks to Health & Protection about being a champion for the LGBTQ+ community and important wins like insurance products evolving to remove gender pricing...
Read moreFour in 10 employees suffered financial shock since onset of pandemic – WTW
More than four in 10 employees have suffered a financial shock over the past two years such as a cut in hours, significant medical expenses or being a victim of fraud, according...
Read moreWho derives greater benefit from a non-advised sale? – Walters
The advised versus non-advised debate currently bubbling away in the industry is a fascinating one. Is this a battle between the dark side and the light, or between innovators trying to push...
Read moreIntroducing… Juliette Meads, Vitality
Juliette Meads, national account manager at Vitality, speaks to Health & Protection about having insurance in the blood, suffering from imposter syndrome and why she models herself on the Queen of the...
Read moreAccess Financial Services hits 100 advisers and aims to double in size
Access Financial Services has recruited its one hundredth adviser after being founded five years ago and is targeting a further doubling of its workforce. The protection and mortgage advice firm was founded...
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Majority of consumers unprotected but cash plans and IP tick up – FCA
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Health & Protection Q1 2025 Review: FCA protection study launched; Howden buys Barnett Waddingham; Vitality adds weight loss jabs; H&P launches provider service ratings
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Customers releasing sensitive data making AI-generated enquiries – Knowles
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IPMI cost pressures continue but SMEs and non-expat hubs fuel growth – analysis
