Individual Protection

L&G's retail protection business has revamped its adviser platform OLP Connect to enable advisers to update customer payment details and cancel policies on behalf of their clients. Advisers can now fully manage...

Vitality paid £142m in protection claims in 2024 - a 21.4% increase from the £117m in protection claims paid in 2023. Publishing its protection claims statistics for 2024, the insurer revealed it...

The chancellor has charged the Financial Conduct Authority (FCA) with reassessing the impact of its Consumer Duty on financial services and the way "businesses interact with other businesses". Delivering her Mansion House...

A 10-year long stop on claims made to the Financial Ombudsman Service (FOS) may exclude most protection products as part of an exemption proposed by HM Treasury (HMT). The consultation proposing the...

Sesame Bankhall Group (SBG) is to launch a exit consulting service this month to help advisers looking to sell their business. The new consulting proposition will aim to support directly authorised advice...

Insurers paid out a record £8bn in combined group and individual protection claims in 2024, although approval rates slipped across critical illness (CI) and income protection (IP) products. That is the equivalent...

The Financial Conduct Authority (FCA) believes customer service in the general insurance and protection markets has improved over the last three years, despite outcomes only improving by a couple of percentage points....

Habito has hired Britney Trussler as protection expert, joining from Dynamo where she was protection manager . The advice firm revealed Trussler was just one of several additions planned as the firm...

A quartet representing Vitality and MetLife took the acclaim as best team at the annual Santé Group charity golf day. The fourth annual event, held for a third year at The Belfry,...

Intermediaries in the health and protection insurance markets will see a steeper drop in the fee rate payable to the Financial Conduct Authority (FCA) than previously expected due to soaring revenues. In...