Individual Protection

Collecting data beyond visible characteristics of race or gender fosters feelings of acceptance among diverse communities, according to the Financial Conduct Authority's Sheldon Mills, who spoke candidly about his own experiences of...

Shortening job descriptions, 50/50 candidate shortlists and encouraging men to take longer parental leave are just some of the ways Aviva 'got honest' and moved beyond a tickbox exercise to improve gender...

The Association of British Insurers (ABI) has set a minimum target for the number of its members signed up to various diversity at work initiatives. The move is part of a multi-year...

There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...

Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...

The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...

The Financial Conduct Authority (FCA) has said it does not expect a judicial review of its Consumer Duty after a question posed at its annual public meeting last month suggested the regime...

Benefits consultant NFP has expanded its health insurance offering into Ireland with the acquisition of Dublin-based health and life insurance adviser Tailored Finance Limited. The move marks NFP's first healthcare-focused acquisition in...

Advisers and insurers must warn their cohabiting customers about the "potentially ruinous" risk of beneficial payments going to other people after the government rejected reforms to cohabitee rights. Ruth Gilbert, partner at...

To fulfil Consumer Duty regulatory requirements, firms in the financial services sector will need to hold data about the vulnerability of their customers. And to use this data effectively, firms will need...