Individual Protection

The number of complaints received by the Financial Ombudsman Service (FOS) fell 40% to 165,263 in 2021/22, down from 279,146 in 2020/21, but the precentage of complaints upheld rose. Overall, across the...

Advice firm Cura Financial Services has warned the current additional support options made available are not enough for dyslexic people trying to take qualifying exams and appealed for further work on the...

Krystle Skelton, customer relations adviser at Cura Financial, speaks to Health & Protection about being a champion for the LGBTQ+ community and important wins like insurance products evolving to remove gender pricing...

More than four in 10 employees have suffered a financial shock over the past two years such as a cut in hours, significant medical expenses or being a victim of fraud, according...

The advised versus non-advised debate currently bubbling away in the industry is a fascinating one. Is this a battle between the dark side and the light, or between innovators trying to push...

Juliette Meads, national account manager at Vitality, speaks to Health & Protection about having insurance in the blood, suffering from imposter syndrome and why she models herself on the Queen of the...

Access Financial Services has recruited its one hundredth adviser after being founded five years ago and is targeting a further doubling of its workforce. The protection and mortgage advice firm was founded...

Female representation among senior management in the financial services industry has stagnated with little progress made in 2021, according to the annual review of the Women in Finance Charter. The government’s Women...

The Financial Conduct Authority (FCA) does not believe the financial services sector is diverse and inclusive and emphasised that diversity and inclusion is a good thing for firms and the markets they...

The government’s proposal to allow housing benefits to be used for mortgage payments could mean people are unable to protect themselves and may be more likely to default, an adviser has said....