Individual Protection

  Claims are the moment of truth for insurers, offering a chance to build loyalty and gather data. The claims process also involves beneficiaries, and a smooth experience can help retain clients...

The Labour government is pursuing a massive crackdown on fraud and error in the state benefits system with a fresh set of reforms to health and disability benefits coming early next year....

Chancellor Rachel Reeves’ first Labour Budget for 14 years includes £40bn in tax rises. Delivering the Budget in Parliament, Reeves (pictured) openly announced the increased tax revenue early in her statement. She...

Moving to a digital first approach is one of the most significant challenges for insurers in servicing the needs of modern customers. This can require significant technological investment in financial and other...

Foster Denovo has acquired financial planning advice firm, 80Twenty, based in Lockington in Leicestershire. The deal is Foster Denovo’s fifth acquisition in 12 months, becoming the 13th office in its UK-wide presence...

Most UK men do not know the signs of prostate cancer. This is according to a survey conducted on behalf of Aviva of 1,000 UK men ahead of men's health month Movember....

The OneFamily Group has appointed Peter O’Donnell as a non-executive director. He joins the insurer's board from 1 November. A former CEO of Unum UK and finance director of Aviva's international division,...

Private medical and health insurance is proportionally the second most complained about financial product - and it is getting worse. Latest data from the Financial Conduct Authority (FCA) showed the product line...

More people are struggling to see an NHS GP, capacity pressure on dental services remains and demand for mental health services is continuing to grow, according to the healthcare regulator. The Care...

A Treasury minister for the new Labour government has refused a request to bring forward rules combatting financial discrimination against cancer survivors. However, economic secretary to the Treasury Tulip Siddiq (pictured) said...