Individual Protection

Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following significant rises last year. Latest data from the FOS showed complaints received...

Kim Powell is leaving ActiveQuote after 11 years with the advice firm. Powell, who is now partnerships manager, joined ActiveQuote in 2013 as a protection consultant. Announcing her departure Powell (pictured), said...

The Financial Conduct Authority (FCA) has announced four significant changes to its naming and shaming rules in response to feedback to an initial April 2024 consultation on proposals for a measured increase...

Consumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct Authority’s (FCA) latest five-year plan. The regulator also emphasised the importance of...

Flexible, clear and responsive communication can make all the difference to customers taking out one of the most complained about protection policies, the FInancial Ombudsman Service (FOS) has said. Illustrating her point,...

Advisers need to be clear on what is, and what is not covered in income protection (IP) polices, the Protection Review Conference 2024 has heard. This is especially important when they use...

Iress has added ex-smoker questions to income protection (IP) underwriting on its sourcing platform, extending it from term and critical illness comparisons. The firm said the ex-smoker feature - supported at launch...

The protection sector needs to focus its attention on a ruling which threatens to drive a "coach and horses" through every part of commission in financial services, according to Robert Sinclair, chief...

Beagle Street has signed up to the Protection Distributors Group (PDG) Funeral Payment Pledge to offer payments for funeral expenses for customers where bereavement claims may be being delayed. The insurer, which...

Following its acquisition of AIG Life UK, Aviva has signed a five-year partnership deal with the NatWest Group for the distribution of its protection insurance products through NatWest’s UK retail banking brands...