Protection
FCA terminal illness review criticises slow claims, poor communication, end of term exclusions, use of CMOs and 12-month prognosis
The Financial Conduct Authority (FCA) has raised serious concerns about several elements of how insurers are addressing terminal illness benefits attached to life insurance policies. The regulator strongly criticised insurers for the...
Read moreIt’s very hard to tell customers they are not terminally ill enough – Knowles
Terminal illness benefits are delivering poor outcomes and consumer harm in some instances as issues persist with claims not being paid, advisers have told Health & Protection. There is also confusion around...
Read moreGuardian joins Quilter Select protection panel
Guardian has joined the Quilter Select protection panel. The move expands Guardian’s distribution reach, opening access to around 3,000 advisers in Quilter’s network advice business and follows Guardian’s entry into income protection. ...
Read moreTowergate appoints group risk BDM from Mercer
Towergate Health & Protection has appointed Diane Whalley as business development manager for group risk. Whalley (pictured) will be managing the firm's desk-based group risk adviser team, helping to grow the business...
Read moreGallagher buys Hartley Cylke Pacific Insurance Services
Arthur J. Gallagher & Co has acquired San Diego, California-based retail insurance broker Hartley Cylke Pacific Insurance Services for an undisclosed sum. The retail insurance broker's services include life insurance advice services....
Read moreFCA chief blames firms’ ‘caution’ for not advising enough people and wants debate over AI insurance impact
Financial Conduct Authority (FCA) CEO Nikhil Rathi has blamed the “caution” of firms for not providing “good and affordable” financial advice to enough customers. He also highlighted that there needs to be...
Read moreInsurance ARs halve in decade as FCA targets PII and ‘weak recruitment’ oversight
The number of appointed representative (AR) firms operating in the insurance sector has halved in the last decade, with a sharp drop in the last two years. The Financial Conduct Authority (FCA)...
Read moreIPipeline integrates with BrokerIQ adviser engagement technology platform
IPipeline has partnered with start-up and adviser technology business BrokerIQ to integrate PreQuo - its collection of indicative and predictive web services with BrokerIQ’s customer engagement platform in a bid to illustrate...
Read moreCIExpert launches customiser tool in response to Zurich’s upgraded CI cover
CIExpert has launched its own customiser tool in response to Zurich’s upgraded critical illness cover product range which offers a new level of personalisation for clients. The tool enables advisers to exploit...
Read moreBIBA signposting agreement helps more than 30,000 consumers access protection insurance
The British Insurance Brokers’ Association (BIBA) is renewing its industry agreement to signpost customers with medical conditions to specialists after it helped more than 30,000 consumers seek life and protection insurance. Since...
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