Protection

Advisers have highlighted five key recommendations to have more effective conversations with customers about protection. These include ensuring they are frank and honest with customers and telling stories drawing on lived experiences...

The Financial Conduct Authority (FCA) has committed to speaking to staff to turn their feedback into action as it continues to face fallout from its labour dispute this year. It was responding...

If the insurance and finance sector moves any slower in improving diversity, it will be going backwards, according to Aviva CEO Amanda Blanc. Speaking at the Association of British Insurers (ABI) Diversity...

The Personal Finance Society (PFS) has emphasised the importance of changing culture within financial services firms to meet the Financial Conduct Authority’s (FCA) incoming Consumer Duty. The representative body for financial advisers...

Collecting data beyond visible characteristics of race or gender fosters feelings of acceptance among diverse communities, according to the Financial Conduct Authority's Sheldon Mills, who spoke candidly about his own experiences of...

Shortening job descriptions, 50/50 candidate shortlists and encouraging men to take longer parental leave are just some of the ways Aviva 'got honest' and moved beyond a tickbox exercise to improve gender...

The Association of British Insurers (ABI) has set a minimum target for the number of its members signed up to various diversity at work initiatives. The move is part of a multi-year...

There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...

Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...

The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...