Protection
FCA already acting with Consumer Duty mindset against firms – Chambers
A tick-box approach to implementing incoming rules will not suffice as the Financial Conduct Authority (FCA) has warned it is already acting with a Consumer Duty mindset. This is according to Therese...
Read moreCommunication, signposting and real-life stories key to protection growth – AMI
The Association of Mortgage Intermediaries (AMI) is urging advisers to clearly communicate the value of protection cover, effectively signpost to third parties and increase the sharing of real-life claims stories. The recommendations...
Read moreInsurers must be flexible on commission and advisers more transparent – AMI
The Association of Mortgage Intermediaries (AMI) has called on advisers to be more transparent with customers about how they are paid and for insurers to be more flexible with commission models for...
Read moreFOS upholds fewer IP complaints but more PMI grievances
The Financial Ombudsman Service (FOS) has received and upheld fewer income protection-related complaints in the second quarter of its financial year than the previous quarter. However, it received and upheld more private...
Read moreCura’s Knowles praises insurers for paying retrospective claims and urges advisers to delve deep into client histories
Alan Knowles has praised insurers for paying out on retrospective claims and urged advisers to do a little extra probing of customers about existing protection policies they may have in place. The...
Read moreMorganAsh partners with Moneyhub on customer vulnerability assessments
MorganAsh has partnered with open finance platform Moneyhub to help it measure customer vulnerablity. The partnership will see MorganAsh use Moneyhub’s platform to access customers' financial data with their explicit consent to...
Read moreZurich expanding neurodivergent recruitment across EMEA region
Zurich Insurance is seeking to replicate success in recruiting neurodivergent individuals right across the Europe, Middle East and Africa region, according to Shelley Ferris-Smith, its EMEA regional lead and diversity, equity, inclusion,...
Read moreMovember: I was diagnosed with prostate cancer on my birthday, don’t ignore the symptoms – Nulty
To mark Movember, Dean Nulty, IT service delivery manager at Zurich, (pictured) tells Health & Protection about being diagnosed with prostate cancer on his birthday, why men should not take their health...
Read moreTowergate appoints Britton as commercial director from Mercer
Towergate Health & Protection has appointed Jason Britton as commercial director. Britton joins from Mercer Marsh Benefits after 12 years with the firm, most recently as regional director for the North West...
Read moreFew clients cancelling cover but advisers preparing for conversations – Guardian
The vast majority of advisers are not being approached by clients to cancel their protection cover or reduce premiums yet, but they are preparing for it. However despite this situation, almost half...
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