Protection
Consumer Duty an ‘excellent accelerant’ for protection market – Sinclair
The Financial Conduct Authority’s (FCA) incoming Consumer Duty rules will prove a strong push for the protection market by forcing all firms to consider how they approach it, according to Association of...
Read morePoor insurer service levels deter advisers from taking protection cases – AMI
If advisers are uncertain about the quality of service they will receive from insurers they will reduce or even stop talking to customers about protection, the Association of Mortgage Intermediaries (AMI) is...
Read moreAdvisers must assess how charges give fair value for different consumers – FCA
The Consumer Duty requires adviser firms to think about how their charges represent fair value for different groups of consumers and they must adapt where necessary, the Financial Conduct Authority (FCA) has...
Read moreFCA already acting with Consumer Duty mindset against firms – Chambers
A tick-box approach to implementing incoming rules will not suffice as the Financial Conduct Authority (FCA) has warned it is already acting with a Consumer Duty mindset. This is according to Therese...
Read moreCommunication, signposting and real-life stories key to protection growth – AMI
The Association of Mortgage Intermediaries (AMI) is urging advisers to clearly communicate the value of protection cover, effectively signpost to third parties and increase the sharing of real-life claims stories. The recommendations...
Read moreInsurers must be flexible on commission and advisers more transparent – AMI
The Association of Mortgage Intermediaries (AMI) has called on advisers to be more transparent with customers about how they are paid and for insurers to be more flexible with commission models for...
Read moreFOS upholds fewer IP complaints but more PMI grievances
The Financial Ombudsman Service (FOS) has received and upheld fewer income protection-related complaints in the second quarter of its financial year than the previous quarter. However, it received and upheld more private...
Read moreCura’s Knowles praises insurers for paying retrospective claims and urges advisers to delve deep into client histories
Alan Knowles has praised insurers for paying out on retrospective claims and urged advisers to do a little extra probing of customers about existing protection policies they may have in place. The...
Read moreMorganAsh partners with Moneyhub on customer vulnerability assessments
MorganAsh has partnered with open finance platform Moneyhub to help it measure customer vulnerablity. The partnership will see MorganAsh use Moneyhub’s platform to access customers' financial data with their explicit consent to...
Read moreZurich expanding neurodivergent recruitment across EMEA region
Zurich Insurance is seeking to replicate success in recruiting neurodivergent individuals right across the Europe, Middle East and Africa region, according to Shelley Ferris-Smith, its EMEA regional lead and diversity, equity, inclusion,...
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