Protection

There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...

Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...

The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...

Aviva is now offering its DigiCare+ Workplace app to all insured group life customers. The app provides a suite of clinical services aimed at helping employees detect, manage and prevent physical and...

Europe's growing energy crisis, continued political polarisation, global extremism are the key international risks for businesses to watch out for in 2023, particularly when placing staff overseas. The Healix risk outlook for...

The Financial Conduct Authority (FCA) has said it does not expect a judicial review of its Consumer Duty after a question posed at its annual public meeting last month suggested the regime...

Benefits consultant NFP has expanded its health insurance offering into Ireland with the acquisition of Dublin-based health and life insurance adviser Tailored Finance Limited. The move marks NFP's first healthcare-focused acquisition in...

Altus Consulting has joined group risk industry body Grid. Mark Andrews, insurance director of Altus Consulting, (pictured) said: “Altus Consulting is delighted to join Grid. We are excited to be an active...

Advisers and insurers must warn their cohabiting customers about the "potentially ruinous" risk of beneficial payments going to other people after the government rejected reforms to cohabitee rights. Ruth Gilbert, partner at...

To fulfil Consumer Duty regulatory requirements, firms in the financial services sector will need to hold data about the vulnerability of their customers. And to use this data effectively, firms will need...