Protection

Unum has been using artificial intelligence (AI) to help it identify policy definitions in its group risk products which can be improved. The insurer has also cut claims decision times for cancer...

MetLife and Sprout.ai will be expanding their work to speed-up claims automation beyond Latin America to other global markets including the US and Asian territories. The insurer said the move was part...

Shepherds Friendly has announced the appointment of Michael Williams as its first chief change officer.  In the role Williams will lead key transformation initiatives and ensure they are aligned with the organisation’s...

The Chartered Insurance Institute (CII) is publishing guidance on managing customer vulnerability while remaining GDPR compliant to help promote data sharing across the industry. The body noted there were “widespread misconceptions about...

The Protection Distributors Group (PDG) has named 12 insurers as meeting the criteria to be signatories to its Claims Charter for 2025, compared to eight last year.   The 12 insurers that...

The Financial Conduct Authority (FCA) is working with insurers to explore faster ways of finding out if someone has died and speed-up death claims payments. The regulator has been particularly outspoken and...

Royal London paid 98.7% of all protection claims made in 2024, posting another record total of more than £751m as 65,385 claims were approved.  The figure was £20m more than in 2023,...

The Financial Conduct Authority (FCA) is sending data requests and detailed questionnaires to insurers in the protection insurance sector as part of its market study. The requests are asking for data from...

Hong Kong-based AIA Group has announced that Mark Tucker will return to AIA to succeed Edmund Sze-Wing Tse as group board chairman as of 1 October 2025.  Tucker, who was previously CEO...

Poor mental health, particularly anxiety and low mood, continue to be the primary driver of calls to Zurich's employee assistance helplines. Zurich's Corporate Risk report reveals anxiety and low mood accounted for...