Scottish Widows is trialling the use of artificial intelligence (AI) systems with the aim of speeding up life and critical illness insurance claims and underwriting.
Using AI and natural language processing (NLP), the pilot will focus on streamlining claims by reducing processing times and simplifying complex medical documentation.
It will also intends to help underwriters by quickly summarising extensive medical files to enable faster decision-making.
The insurer, which is part of Lloyds Banking Group, is working with Sprout.ai on the services.
Roi Amir, CEO of Sprout.ai, said: “The insurance industry is on the brink of a technological transformation, and AI is at the heart of it.
“By working with Scottish Widows, we have the opportunity to prove that automation isn’t just about efficiency – it’s about delivering better outcomes for customers.”
David Russell, senior manager, claims and underwriting strategy at Scottish Widows added: “We know making a claim can be stressful, so we’re dedicated to processing them quickly and smoothly.
“By partnering with Sprout.ai, we’re using cutting-edge AI and NLP to free up our claims handlers, allowing them to focus on delivering empathetic support to customers.”
