Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service ...
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Tag: complaints
Firms will get £175 refund from CMCs for failed FOS complaints
Advisers, insurers and other financial services firms will be refunded £175 if a complaint taken to the Financial Ombudsman Service ...
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PMI complaints and upheld cases remain higher – FOS
Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) appear to have plateaued at higher levels following ...
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Claims and service issues drive more upheld PMI complaints but protection improves
More than one in four private medical insurance (PMI) and dental insurance complaints resolved by the Financial Ombudsman Service (FOS) ...
Read moreInsurance intermediary claims halved and compensation falls £1m – FSCS
Compensation paid to customers of failed insurance distribution firms fell by around £1m last year while claims made against intermediary ...
Read moreFOS PMI cases and upheld complaints rise sharply
The Financial Ombudsman Service (FOS) took on 11.7% more private medical insurance (PMI) or dental cases in its 2023/24 financial ...
Read moreFCA reports rising IP, life, CI and PMI grievances
The Financial Conduct Authority (FCA) has reported a 13% increase in income protection complaints year-on-year, according to its complaints data. ...
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