Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service ...
Read moreCapturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service ...
Read moreThe Financial Conduct Authority (FCA) has released its findings on the quality of Consumer Duty board reports pointing out the ...
Read moreThe Financial Conduct Authority (FCA) has identified fair value outcomes, including the impending pure protection market review, and claims handling ...
Read moreBlueberry Life has officially received direct authorisation from the Financial Conduct Authority (FCA). Previously, the company was an appointed representative ...
Read moreThe Financial Conduct Authority (FCA) has announced four significant changes to its naming and shaming rules in response to feedback ...
Read moreConsumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct ...
Read moreMPs and peers are proposing that the appointed representative (AR) regime should either be banned entirely or networks should be ...
Read moreThe Financial Conduct Authority (FCA) is starting to increase its usage of voluntary requirements – but that name doesn’t really ...
Read moreThe Financial Conduct Authority (FCA) has highlighted some of the good practices found in its review of the bereavement claims ...
Read moreMore automation could be the key to speeding up the bereavement claims processes, but this may not always be possible ...
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