Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service ...
Read moreCapturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service ...
Read moreConsumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct ...
Read moreMPs and peers are proposing that the appointed representative (AR) regime should either be banned entirely or networks should be ...
Read moreThe Financial Conduct Authority (FCA) has highlighted some of the good practices found in its review of the bereavement claims ...
Read moreLife insurers have been told to settle death claims quicker and improve how they monitor claims times or face further ...
Read moreThe Financial Ombudsman Service (FOS) will introduce a £250 case fee for complaints submitted by claims management companies (CMCs) and ...
Read moreChancellor Rachel Reeves has set out significant reforms to be made to the Financial Conduct Authority (FCA) and Financial Ombudsman ...
Read moreThe Labour government has requested both leading financial regulators to review the rules governing mutual organisations to “unlock the full ...
Read moreThe Financial Conduct Authority (FCA) will be collecting fair value data from pure protection insurance providers, Health & Protection can ...
Read moreThe Financial Conduct Authority (FCA) will commence its market study into the distribution of pure protection products to retail customers ...
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