FCA argues insurance customer service improved but other strategy results mixed
The Financial Conduct Authority (FCA) believes customer service in the general insurance and protection markets has improved over the last ...
Read moreThe Financial Conduct Authority (FCA) believes customer service in the general insurance and protection markets has improved over the last ...
Read moreIntermediaries in the health and protection insurance markets will see a steeper drop in the fee rate payable to the ...
Read moreThe Financial Conduct Authority (FCA) is working with insurers to explore faster ways of finding out if someone has died ...
Read moreThe Financial Conduct Authority (FCA) is “keen to understand” what the effect of pre-existing condition exclusions enacted by insurers are ...
Read moreThe Financial Conduct Authority (FCA) is consulting on ending its requirement for insurance firms to review the value of their ...
Read moreAdvisers properly understanding their cost to serve customers is going to be fundamental coming out of the Financial Conduct Authority's ...
Read moreCapturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service ...
Read moreConsumer resilience and becoming a more efficient and effective regulator are two of the key aims of the Financial Conduct ...
Read moreMPs and peers are proposing that the appointed representative (AR) regime should either be banned entirely or networks should be ...
Read moreThe Financial Conduct Authority (FCA) has highlighted some of the good practices found in its review of the bereavement claims ...
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