FOS overhaul will include 10-year complaints cut off and fair and reasonable test
The Financial Ombudsman Service (FOS) will undergo a series of significant reforms aimed at returning it to its original purpose ...
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Tag: FOS
FOS PMI grievances drop, but IP complaints continue to soar
While private medical insurance (PMI) complaints to the Financial Ombudsman (FOS) dropped 9.7% for the third quarter of the 2025 ...
Read moreFOS lifts compulsory levy 23% and expects 4,000 fewer insurance complaints
The Financial Ombudsman Service (FOS) is expecting to receive 4,000 fewer insurance complaints in the 2025-26 year than it originally ...
Read moreHealth insurance, life and IP complaints inch back up – FOS
Health insurance complaints received and upheld by the Financial Ombudsman Services (FOS) have risen again in the second quarter of ...
Read moreFOS consults on case fee changes and advance payments to ensure ‘polluter pays’
The Financial Ombudsman Service (FOS) is consulting on changes to its case fees depending on which stage they are resolved ...
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Principal firms will require FCA permission to launch ARs in Treasury overhaul
Authorised firms will need permission from the Financial Conduct Authority (FCA) to begin using appointed representatives (ARs), as part of ...
Read moreFOS adds 600 PMI and IP complaints after completing classification – exclusive
The Financial Ombudsman Service (FOS) has corrected its latest complaints figures for private medical insurance (PMI) and income protection products ...
Read moreFCA hires interim FOS chairman after ‘unsuccessful’ recruitment campaign
The Financial Conduct Authority (FCA) has been forced to appoint an interim chairman of the Financial Ombudsman Service (FOS) from ...
Read moreProtection and mortgages may be excluded from 10-year FOS claims long-stop
A 10-year long stop on claims made to the Financial Ombudsman Service (FOS) may exclude most protection products as part ...
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FOS proposes cutting interest rate of customer compensation awards
The Financial Ombudsman Service (FOS) is proposing to cut the rate of interest charged on penalty awards made to customers ...
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