Claims and service issues drive more upheld PMI complaints but protection improves
More than one in four private medical insurance (PMI) and dental insurance complaints resolved by the Financial Ombudsman Service (FOS) ...
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Tag: FOS
FCA reiterates Consumer Duty will not be retrospective for FOS complaints
The Consumer Duty will not be applied retrospectively to complaints received by it and the Financial Ombudsman Service (FOS), the ...
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FOS receives more PMI complaints in Q2
The Financial Ombudsman Service (FOS) took on more new private medical insurance (PMI) cases and upheld almost twice the percentage ...
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FOS seeing Consumer Duty-related complaints already as insurance cases set to rise
The Financial Ombudsman Service (FOS) has already begun seeing cases brought to it which encompass elements of the Consumer Duty ...
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FOS plans levy cut to £70m, lower case fees and charges for CMCs
The Financial Ombudsman Service (FOS) is planning to cut its compulsory levy by which is paid for by all financial ...
Read moreFCA rejects extending FOS eligibility beyond £6.5m turnover SMEs
The Financial Conduct Authority (FCA) has decided against expanding the eligibility threshold for the Financial Ombudsman Service (FOS) beyond businesses ...
Read moreGeneral insurance and protection complaints soar by 25% – FOS
General insurance and pure protection complaints soared by more than a quarter (26.6%) for the first half of 2023 compared ...
Read moreFCA increases adviser fees by 10% as budget hits £684m
Advisers operating in the health and protection insurance market will see their contribution to the Financial Conduct Authority (FCA) budget ...
Read moreFOS trials proactive settlement of complaints
The Financial Ombudsman Service (FOS) is introducing the proactively settled category to the way it processes cases to encourage firms ...
Read moreFOS freezes case fees and compulsory levy as it eyes funding overhaul in 2024/25
The Financial Ombudsman Service (FOS) expects to freeze individual case fees and its compulsory jurisdiction levy in the coming financial ...
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