CII launches guide for managing vulnerability across insurance and personal finance
The Chartered Insurance Institute (CII) has launched a guide to help insurance and personal finance firms better identify, support, and ...
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Tag: vulnerable customers
CII addressing ‘widespread misconceptions’ on customer vulnerability and GDPR
The Chartered Insurance Institute (CII) is publishing guidance on managing customer vulnerability while remaining GDPR compliant to help promote data ...
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CII to develop sector-wide expectations and guidance to identify customer vulnerability
The Chartered Insurance Institute (CII) is to set sector-wide standards baseline expectations for identifying customer vulnerability and develop practical guidance ...
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Firms are not doing enough to monitor vulnerable customer outcomes – FCA
Financial firms are not doing enough to monitor outcomes for vulnerable customers, the FCA has warned in its Vulnerability Review, ...
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Vulnerable customers fear talking to financial providers: FCA Review
Most vulnerable customers do not feel comfortable about talking to their financial service providers about their situation, according to the ...
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