The Exeter has appointed Suzy Esson as chief operating officer (COO) from Holloway Friendly.
With the creation of the chief operating officer role, Claire Hird will move from her current position as customer service director to become head of outsourced operations.
Esson joins The Exeter from Holloway Friendly where she was chief operating officer and a member of the board, leading several of its operational functions including underwriting, claims, member and adviser servicing.
At The Exeter will join both the board of directors and the executive leadership team, leading multiple teams with a focus on enhancing customer experience and supporting business transformation.
These include customer service teams including underwriting and claims, as well as its change teams.
Esson has more than 30 years of experience in the financial services industry having worked at Capita Life and Pensions for more than 14 years, leaving as a business development manager in 2017.
Isobel Langton, CEO of The Exeter, said: “I am excited to welcome Suzy to The Exeter as chief operating officer at what is an important time in our business transformation journey.
“The recent launch of our multi-benefit protection platform was the first of several developments that we are investing in to further enhance the experience we provide our members and advisers.
“Suzy’s senior leadership experience across a range of operational functions coupled with her passion for enhancing customer outcomes will be key in supporting our teams in the delivery of ongoing transformation projects.
“Suzy will also play an important role in helping to drive The Exeter’s future success as a member of our executive team and board of directors.”
Esson added she was excited to be joining the insurer.
