The Exeter, the specialist health & protection insurer, has appointed former CEO of Royal London’s intermediary division Isobel Langton as chief executive.
Langton (pictured) succeeds Andy Chapman in April 2021, when he retires.
Chapman announced his intention to retire in February 2020 but the search for his replacement was delayed due to the Coronavirus pandemic.
Langton has over 30 years’ experience within the insurance industry. As chief executive of Royal London’s intermediary division, she created and implemented strategy for their protection business and led the pensions business through a period of growth. Prior to that, she was group customer service director at Royal London and has also held senior roles within Scottish Life and Irish Life Assurance.
The Exeter chair Wallace Dobbin said: “Isobel is a naturally inspirational and collaborative leader with deep knowledge and experience within our sector. We knew that we wanted someone who had experience of running a large business, but just as importantly was the right cultural fit. Isobel not only has a passion for delivering excellent customer service and is committed to the ideals of mutuality, but she is focused on developing high performing teams.”
Langton said: “The Exeter has an excellent track record and Andy has created a truly member-focused organisation with a highly engaged team. It was clear to me that this is an organisation with real purpose, something that is hugely important in current times. I am excited by the opportunities ahead and what we can achieve together.”