The Right Mortgage and Protection Network has launched a vulnerability hub to help its advisers tackle difficulties vulnerable consumers have when interacting with financial services.
The hub is designed to help advisers recognise and support vulnerability in their customers.
It also provides resources for advisers to address their own wellbeing alongside the network’s Time to Talk feature where they can seek a safe space to discuss their own mental health and wellness.
Tools on offer for network members include training for principals and their advisers in identifying and supporting vulnerable customers along with guides, webinars, Financial Conduct Authority guidance, video introductions and support facilities.
Members can also receive support from the network’s appointed vulnerability champions who can help members in addressing customer vulnerability and their own wellbeing needs, should they need that support.
Ben Allen, compliance director at The Right Mortgage, said: “Our vulnerability champions have put in a lot of effort over the past few months to produce a website that goes beyond how to identify consumer vulnerability.
“It seeks to provide guidance on how to support consumers and our advisers too.”
