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Insurance companies need to contact their customers more frequently and should send out at least an annual statement, according to Phil Jeynes, director of corporate strategy at Reassured.  Jeynes (pictured) was speaking...

Allowing protection insurance customers time to think makes all the difference for Apprentice candidate and protection adviser Raj Chohan. Addressing delegates at Health & Protection's inaugural protection conference in the City of...

Standardising how protection insurance providers report fair value assessments will be "helpful" for advisers grappling with Consumer Duty. This is according to Paul Fothergill, regulatory engagement manager at Sesame Bankhall Group (pictured),...

Johnny Timpson has resigned from the Prime Minister’s Champion Group for Dementia Communities in protest at Department for Work and Pensions (DWP) policy. Announcing his decision, Timpson (pictured) highlighted the case of...

Now is the time for protection insurers allowing intermediaries to use loaded premiums to end this practice, according to LifeSearch chairman Tom Baigrie. Speaking at the advice firm's Awards yesterday, Baigrie (pictured)...

Customers who bought life or critical illness insurance policies through Reassured received more than £50m in claims payments last year. The broker firm said this was an increase of 25% from 2022...

Association of Financial Mutuals (AFM) members paid out more than £70m in claims to 7,000 customers in 2023. This compares to £52m in claims in 2022. Part of the increase is linked...

L&C Mortgages has appointed Mark Harrington as CEO subject to regulatory approval. Harrington (pictured), who joined the company in 2003, has held a number of different roles in his time with the...

  Taking life one step at a time made all the difference for Brandon Collins as he attempted to navigate a relationship breakdown while building a new small business. To mark Stress...

Partners& has created three new senior leadership roles as it gears up for the next stage of its growth plan. The internal promotions see Ewan MacDonald appointed CEO – North to lead...