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PFS emphasises culture change and diverse views in Consumer Duty guide
The Personal Finance Society (PFS) has emphasised the importance of changing culture within financial services firms to meet the Financial Conduct Authority’s (FCA) incoming Consumer Duty. The representative body for financial advisers...
Read moreFCA’s Mills highlights personal experience in need for diversity data collection
Collecting data beyond visible characteristics of race or gender fosters feelings of acceptance among diverse communities, according to the Financial Conduct Authority's Sheldon Mills, who spoke candidly about his own experiences of...
Read moreAviva ‘got honest’ and took action to improve gender diversity
Shortening job descriptions, 50/50 candidate shortlists and encouraging men to take longer parental leave are just some of the ways Aviva 'got honest' and moved beyond a tickbox exercise to improve gender...
Read moreABI sets minimum targets for members signed up to D&I initiatives
The Association of British Insurers (ABI) has set a minimum target for the number of its members signed up to various diversity at work initiatives. The move is part of a multi-year...
Read moreAssessor sees ‘big shift’ in FOS complaints needing further work
There has been a "big shift" in cases where the Financial Ombudsman Service's (FOS) independent assessor has had to make recommendations or issued learning points to the regulator following complaints about its...
Read moreWorkplace benefits costs and sickness absence rise at FOS
Sickness absences and the cost of workplace benefits both rose at the Financial Ombudsman Service (FOS) in the last financial year – however overall employee costs dropped by £16m. Sickness absence was...
Read moreFOS hit only two of six key outcome targets but slashes case backlog
The Financial Ombudsman Service (FOS) hit just two of its key outcome targets over the last financial year, however it did reduce its caseload substantially from 163,000 to around 110,000 at the...
Read moreAviva extends DigiCare+ to group life customers
Aviva is now offering its DigiCare+ Workplace app to all insured group life customers. The app provides a suite of clinical services aimed at helping employees detect, manage and prevent physical and...
Read moreEnergy crisis, political instability and climate are key risks to global business
Europe's growing energy crisis, continued political polarisation, global extremism are the key international risks for businesses to watch out for in 2023, particularly when placing staff overseas. The Healix risk outlook for...
Read moreFCA not expecting judicial review of Consumer Duty
The Financial Conduct Authority (FCA) has said it does not expect a judicial review of its Consumer Duty after a question posed at its annual public meeting last month suggested the regime...
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Why the US healthcare system is so complicated: A practical guide for global employers – UnitedHealthcare Global
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Mis-selling, service levels and customer confusion behind escalating PMI and protection claims – analysis
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When a claim isn’t the hard part: Fixing the real problem in protection – Scottish Widows
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Why combining AI with human empathy is vital to drive down PMI and protection complaints – analysis
