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Complaints down 40% as scams and customer service biggest issues – FOS
The number of complaints received by the Financial Ombudsman Service (FOS) fell 40% to 165,263 in 2021/22, down from 279,146 in 2020/21, but the precentage of complaints upheld rose. Overall, across the...
Read moreFinancial advice qualifications ‘unattainable’ for dyslexic people – Knowles
Advice firm Cura Financial Services has warned the current additional support options made available are not enough for dyslexic people trying to take qualifying exams and appealed for further work on the...
Read moreAllianz Malaysia appoints former CEO as chairman
Allianz Malaysia Berhad has appointed Zakri Khir as chairman. Khir (pictured) succeeds Tan Sri Datuk Rafiah Salim who retired at the company’s 48th Annual General Meeting on 22 June, following a decade-long...
Read moreT&Cs better for LGBTQ+ but no protection insurers have non-binary option – Skelton
Krystle Skelton, customer relations adviser at Cura Financial, speaks to Health & Protection about being a champion for the LGBTQ+ community and important wins like insurance products evolving to remove gender pricing...
Read moreFour in 10 employees suffered financial shock since onset of pandemic – WTW
More than four in 10 employees have suffered a financial shock over the past two years such as a cut in hours, significant medical expenses or being a victim of fraud, according...
Read moreRolling out menopause plans makes a real difference to attracting talent – Bupa
The Workplace Health Insights series brings you the latest healthcare trends, interviews with medical experts and specialist insight from Bupa: all designed to keep you and your organisation one step ahead....
Read moreWho derives greater benefit from a non-advised sale? – Walters
The advised versus non-advised debate currently bubbling away in the industry is a fascinating one. Is this a battle between the dark side and the light, or between innovators trying to push...
Read moreIntroducing… Juliette Meads, Vitality
Juliette Meads, national account manager at Vitality, speaks to Health & Protection about having insurance in the blood, suffering from imposter syndrome and why she models herself on the Queen of the...
Read moreAccess Financial Services hits 100 advisers and aims to double in size
Access Financial Services has recruited its one hundredth adviser after being founded five years ago and is targeting a further doubling of its workforce. The protection and mortgage advice firm was founded...
Read more‘Dealing with someone new I continue to hide aspects of myself’ – Bekker
Quintus Bekker, operations efficiency champion at Vitality, speaks to Health & Protection about not being comfortable talking about his other half, changing attitudes in the sector and the importance of having a...
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Aviva health sales drop by a third, while individual business dampens protection growth in H1
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Fitness and consistency could help people thrive on less sleep – Vitality
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Why combining AI with human empathy is vital to drive down PMI and protection complaints – analysis
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Mis-selling, service levels and customer confusion behind escalating PMI and protection claims – analysis
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‘Closed’ locations challenging growing demand for individual IPMI – analysis
