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The Financial Conduct Authority (FCA) received 1,212 complaints in the 2021/22 financial year, 24% fewer compared to 1,596 in 2020/21, allowing the regulator to clear its complaints backlog. The regulator added that...

The Financial Conduct Authority (FCA) is barely meeting half of its service level targets after another worsening performance in the last financial year. The regulator met its service level agreement (SLA) targets...

Staff numbers at the Financial Conduct Authority (FCA) fell by 167 in the last financial year despite the regulator focusing on recruitment and it eventually hiring 374 people from outside the organisation....

The Financial Conduct Authority (FCA) processed just 44.7% of complete notifications of appointed representative (AR) status within its target over the last financial year. This was down from 48.1% in the financial...

The Financial Conduct Authority (FCA) generated a £113.6m surplus for the 2021/22 financial year pushing its cash reserves above the maximum target, according to the regulator’s annual report. This annual surplus included...

Around 4% of triple vaccinated adults reported experiencing long Covid symptoms 12 weeks after infection, according to official data. Office for National Statistics data for the period to 27 May 2022 reveals...

The Financial Ombudsman Service (FOS) has appointed a deputy chief ombudsman and chief operating officer (COO) to work under incoming CEO and chief ombudsman Abby Thomas. The regulator is also currently recruiting...

Canada Life UK has appointed Cath Goddard as head of data, insight and customer relationship management (CRM). Goddard (pictured) has more than 25 years’ experience working in data science and insight led...

The shortlist for Best Diversity & Inclusion Strategy at the UK Health & Protection Awards 2022 has been revealed. Six insurers from across the health and protection industry have been shortlisted for...

Goddard Perry Employee Benefits has joined group risk industry body Grid. Mark Pattison, director at Goddard Perry, said: “As our business goes through a transformation and rebrand, becoming members of Grid gives us...