WPA has added functionality to its Health app in a bid to improve customer experience.
The redesigned app enables customers to track the progress of their claims and communicate with WPA through a number of methods – including messaging and WhatsApp.
The app also features new functionality including:
- Viewing GP availability and booking video or telephone appointments,
- A new health and wellbeing section to mirror health information articles and videos on the WPA hub website,
- WPA member offers with discounts on health services available on the My WPA portal.
Clare Sampson, head of business process at WPA, said: “This latest WPA Health app development improves the features, feel and user experience – all, as a result of customer feedback: we’ve listened.
“WPA Health is our customers’ digital option, something which is becoming increasingly popular. In 2022, there has been a 50% increase in WPA Health app logins and 47% of active customers are using WPA Health.”
Victoria Watts, head of corporate healthcare at Howden Employee Benefit & Wellbeing, added: “Leveraging the latest technologies, customers can book GP appointments, pre-authorise PMI and make cash plan claims without needing to speak to someone at WPA. I really like the fact that customers do not have to download multiple apps; everything is in one place.”
